Terms & Conditions
1. Status of Terms
1.1 These terms constitute a legal document ("the Agreement") which sets out the rights and obligations of you as a purchaser ("you") Globalbayz.co.uk, ("Globalbayz", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for Globalbayz services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.
1.2 You agree to:)
1.2.1 provide true, accurate, current and complete
information about yourself as prompted by our registration form (such
information being the "Registration Data"); and
1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Globalbayz has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Globalbayz has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the Globalbayz site (or any portion of it).
1.3 Globalbayz is concerned about the safety and privacy of all its users, particularly children. For this reason, parents who wish to allow their children access to the site should assist them in setting up any relevant accounts and supervise their access to the site. Once you have allowed your child access to the site he/she will be able to access all of the site. Please remember that the site is designed to appeal to a broad adult audience. Accordingly, as legal guardian, it is your responsibility to determine whether the site is appropriate for your child.
3. Placing an order
3.1 A notice will be displayed on your web browser
before you submit an order with Globalbayz ("the Pre-contract
Notice"). The Pre-contract Notice contains important information such as a
description, price (including export taxes) and delivery charges of the good or
services ordered. Globalbayz suggests that you print off a hard copy of the
notice or save a copy to your hard drive for your own records.
3.2 Globalbayz will not be obliged to supply the goods or services submitted in your order until you have received an e-mail from Globalbayz accepting your order ("Order Confirmation"). However, in the event the goods or services are listed on Globalbayz`s site at an incorrect price due to typographical error or error in pricing information received from its suppliers but Globalbayz have accepted your order before the discrepancy is noticed, Globalbayz shall e-mail you to ask whether you are willing to pay the correct price for the goods or services ordered. If you are unwilling to pay the correct price Globalbayz reserves the right to cancel the contract immediately without any liability to you.
3.3 If Globalbayz exercises its right under clause 3.2 to cancel a contract it will issue a credit to your debit or credit card account or other appropriate method of repayment it chooses if it has already made a charge to your card or similar before cancelling your order.
3.4 In the event that the goods ordered by you are not available Globalbayz reserves the right to provide you with goods of a similar quality and specification. Your statutory rights to return any unwanted product are unaffected if you receive a substitute product. In the case where you decide a substitute product is unwanted we will suffer the reasonable costs associated with the transaction.
4. Right to cancel
4.1 You have the right to cancel any contract either:
4.1.1 within fourteen days from the date of
delivery if Globalbayz has supplied goods to you; or
4.1.2 within fourteen days from the date Globalbayz sent you the Order Confirmation if Globalbayz has contracted to supply services to you, provided that Globalbayz has not started to provide those services before the expiry of the cancellation period.
4.2 The cancellation notice should be sent by
e-mail to Globalbayz (visit the contact us page for the correct details) and
must state your name, a description of the goods or services concerned and the
contract number of the cancelled contract. Attaching the Order Confirmation Globalbayz
originally sent you will also assist Globalbayz in processing your cancellation
as quickly as possible. The contract number is stated in the Order Confirmation
e-mailed to you on Globalbayz`s acceptance of your order.
4.3 Where Globalbayz have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to Globalbayz. Globalbayz will only accept the returned goods in their original unopened/undamaged packaging and which do not exhibit signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract. Exceptions - We are sorry but personalised products, food and self assembly furniture - eg gaming chairs (once partly or wholly assembled) cannot be refunded or exchanged unless faulty.
4.4 You must return the goods to Globalbayz by registered post or similar within fourteen days (excluding Saturdays, Sundays or Bank Holidays) from the date of the Cancellation Notice. You are responsible for the cost of returning the goods to Globalbayz and the risk of damage to the goods in transit. If the goods are damaged in transit Globalbayz reserves the right to refuse a refund and it will be your responsibility to seek compensation from the carrier.
4.5 Once Globalbayz has received the returned goods and satisfied itself that you have complied with clause 4.3, it will send you confirmation by e-mail that the return of the goods has been accepted by Globalbayz and will make a refund of the price of the goods and/or services originally purchased to your debit or credit card used to purchase the goods or by cheque or other appropriate method it chooses.
5. No Quibble Returns!!
Because we are just SO NICE, if you're not completely satisfied with any of the goods you have ordered from Globalbayz for any reason, or if on the off chance you have received a lemon (i.e.: damaged or defective goods) we’ll let you return them (subject to compliance with Right to Cancel terms as set out above in Section 4)
If you wish to return your gift, you must notify Globalbayz
within fourteen days of receipt of your gift. The cost of your gift will
be refunded to the credit/debit card used to make the purchase or by
cheque once we have received the returned product. Please note refunds
take at least 5 working days to clear from the point of processing. This does not
affect your statutory rights.
When returning goods they must be sent back in their original condition and packaging (if any) with all warranty cards, licences, manuals and accessories. You must use recorded delivery - neither Globalbayz nor the supplier can be held responsible for returned items that go missing in the post. It is the responsibility of the customer to ensure that the goods being returned are packaged to ensure the item is not damaged in transit.
How to do it:
Contact Globalbayz and request a RMA number (this will be used to track your return at Globalbayz). Please note that any items returned without a RMA number will not be processed. Write the RMA number on the outside of the parcel below the return address. Return the item to the address provided, and we will process the return within fourteen days of receipt.
Once the item has been returned to us we will process the return and refund / replace as requested.
*Please note if the gift is an unwanted gift, and the item has been modified, misused, damaged and / or is not in resalable condition we will not be able to provide a refund / replacement.
*If the item is faulty we will examine the item and determine the reason for the fault and refund / replace as requested.
*Unfortunately we are not able to accept returns for consumer perishables such as food and drink products, flowers and personalised gifts or self assembly furniture eg gaming chairs (once partly or wholly assembled) unless faulty. In addition, we are unable to accept returns for personal items such as under garments, earrings or toiletries or the like unless they are unopened and in their original packing. Goods must be returned in the condition received. The customer will be given a full refund of the price that has been paid for the goods. Any delivery or gift-wrapping charges will not be refunded, unless the item was deemed to be faulty when received.
Unless advised in writing to the contrary it should be assumed that the warranty period for faulty goods is three months from date of purchase.
Unwanted item: This is an item purchased and deemed unwanted by the purchaser. The item must be returned unopened, and in re-sellable condition. If the item has been opened, or the item has been modified, used, or otherwise played with we will not be able to provide a refund / replacement. Globalbayz.com has the right to charge its customers a minimum handling fee of £20.00 plus any return postage costs incurred. It is the responsibility of the customer to return unwanted items.
Faulty Item: a faulty item is one that is faulty due to manufacturing fault only. If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund.
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